Unloop
How we protect the people who trust us with their most vulnerable moments.

Our Philosophy

Unloop is a space where people explore the patterns, wounds, and fears that shape their lives. That work requires honesty — and honesty requires safety. We take our responsibility to the people who use this app seriously, and that responsibility extends beyond data privacy to their physical and emotional wellbeing.

"The goal of every session is freedom — helping people become the authors of their own lives. That work can only happen when someone feels genuinely safe. Our safety approach is designed to protect that space."

What We Will Never Do

Use crisis disclosures against a user or share them with any organization
Allow the AI to diagnose, treat, or claim to manage any mental health condition
Continue a therapeutic conversation when someone is in immediate danger
Position Unloop as a replacement for professional mental health care
Ignore crisis language in order to keep a session moving forward
Present the AI as a licensed professional or credentialed therapist

Real-Time Crisis Detection

Every message sent within Unloop is scanned in real time for language indicating distress, self-harm ideation, or immediate danger. This happens before the message reaches the AI, allowing the system to respond appropriately based on the severity of what is expressed.

We use a three-level framework:

Level 1

Passive or historical language

The person uses language suggesting past thoughts or indirect references to death or self-harm (e.g. "I wanted to die when I was younger"). The session continues with care. The AI weaves crisis resources naturally into its response without interrupting the therapeutic work.

Level 2

Present distress

The person expresses current thoughts of suicide or self-harm (e.g. "I want to hurt myself," "I've been thinking about ending it"). The AI pauses therapeutic work, asks directly "Are you safe right now?", and provides crisis resources clearly and warmly. A prominent resource banner appears in the interface with tap-to-call links.

Level 3

Imminent danger

The person indicates an active plan or immediate intent (e.g. "I have a plan," "I'm doing it tonight"). The AI suspends the session entirely, responds with urgent warmth, and directs the person to call 911 or 988 immediately. A high-visibility emergency banner with one-tap calling appears. No therapeutic conversation continues until the person is safe.

Crisis Resources We Provide

When crisis language is detected, Unloop surfaces the following resources directly within the session interface with tap-to-call functionality on mobile devices:

Available 24/7

988 Suicide and Crisis Lifeline — call or text 988 from anywhere in the United States. Free, confidential, available around the clock.
741741 Crisis Text Line — text HOME to 741741. Particularly effective for young people and those who prefer not to call.
1-844-762-8483 Strong Hearts Native Helpline — culturally specific crisis support for Native American and Alaska Native communities. Included in all tribal deployments.
911 Emergency services — surfaced at Level 3 when immediate physical danger is indicated.

What Unloop Is and Is Not

Unloop is an AI-powered emotional coaching tool designed to help people identify unconscious patterns that shape their behavior. It is not a clinical service, a crisis intervention program, or a substitute for professional mental health care.

  • The AI personas are not licensed professionals. The words "therapist," "Dr.," and "Doctor" are used descriptively for the AI persona only. They do not imply any medical credential, clinical license, or professional standing.
  • No therapeutic relationship is formed. Use of Unloop does not create a therapist-client relationship, a doctor-patient relationship, or any legally recognized professional relationship.
  • The app is not designed to treat clinical conditions. Unloop is appropriate for personal growth, pattern exploration, and emotional self-awareness work. It is not designed to treat clinical depression, PTSD, psychosis, active addiction requiring medical detox, or other conditions requiring licensed clinical intervention.
  • Users are encouraged to maintain professional care. Unloop is designed to complement — not replace — work with licensed therapists, counselors, and medical professionals. We actively encourage users in professional care to continue that care alongside their use of the app.
  • Every session ends with a disclaimer. Every session screen includes a clear statement that the content is for informational and personal development purposes only and is not medical advice.

Safety in Tribal and Organizational Deployments

When Unloop is deployed under a community license, the same safety protocols apply to every member regardless of how they access the app. Organizations cannot disable or modify crisis detection. The Strong Hearts Native Helpline is surfaced by default in all tribal deployments alongside the standard 988 and Crisis Text Line resources.

Organizational administrators do not have visibility into individual session content — including any crisis flags that may have been triggered. This preserves member privacy while ensuring the safety system operates consistently for every user.

We are prepared to discuss customized safety workflows with tribal health programs that have specific community protocols, including coordination with tribal behavioral health staff where appropriate and with explicit user consent.

Questions or Partnership Discussions

For tribal health directors, behavioral health coordinators, or grant administrators with questions about our safety approach or interest in piloting Unloop in your community:

hello@unloopyourmind.com
Unloop is for informational and emotional support purposes only. It does not constitute medical, psychological, or clinical treatment. If you or someone you know is in crisis, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or call 911 for immediate emergencies.